This English translation is provided for convenience. If there is any inconsistency, the Spanish version governs.

VORTEX Store · Legal

Digital Delivery Policy

DRAFT — pending legal review. This document was drafted as a starting point for the VORTEX Store and has not been reviewed by a lawyer. It must not be treated as legal advice or as a final document until the owner of VORTEX approves it.

1. How digital products are delivered

Digital products (downloads, templates and courses) are delivered by email or WhatsApp after VORTEX manually confirms payment. The store currently does not does not have automated delivery or a ‘My Purchase’ dashboard. This is disclosed transparently because there is not yet a secure backend that verifies payments and serves files automatically (see docs/PAYMENTS_SETUP.md for the owner).

2. Delivery time

VORTEX verifies and delivers digital products within a reasonable period after confirming payment (usually on the same business day). Service and booking timelines are coordinated according to availability.

3. Protected files

Paid digital files are not published in public folders with permanent URLs. VORTEX shares them individually with each buyer after verifying payment.

4. What to do if you do not receive your product

If you do not receive your product within the expected timeframe, contact us on WhatsApp with your proof of payment and we will send it or resolve the issue.